|
Frequently Asked Questions
Please take time to look through these
frequently asked questions before contacting us.
How can I order from this website?
What methods of payment can I use?
What are the shipping and handling
charges?
When will my order arrive?
What if I want to return or exchange
something?
Questions about sale prices.
Our Privacy Policy.
I can't find an answer to my question. How can I contact you?
How can I order from this website?
Back
to top
To order a knife from us you can:
-
Use
our online shopping cart system and our
SECURE payment system
-
Call in your order to 1-877-KnifeShop
(1-877-564-3374)
(9am - 9pm Sunday through Saturday -- Eastern Time)
-
Fax it to (215) 355-4919 (24 hours a day)
-
Email your order to
info@1877knifeshop.com
-
Mail it in, our address is:
Swiss
Army Knife Shop
1135 Crescent Ave.
Oakford, PA
19053-0351 U.S.A.
DO
NOT SEND RETURNS OR EXCHANGES TO THIS ADDRESS!
For
returns/exchanges, see returns/exchanges question.
Be sure to include
your telephone number and email address on all orders in case there are
any questions.
Back
to top
What methods of payment can I use?
Back
to top
The Swiss Army Knife Shop
gladly accepts the following payment types:
-
Money Order / Personal Check
-
Must
be drawn on a US bank and in US dollars
-
Visa • MasterCard • Discover • American Express
-
May be selected during checkout using our
shopping cart.
Back
to top
What are the shipping and handling
charges?
Back
to top
| USPS flat rate for
orders under $75 (2 - 4 business days) |
$4.95 |
| USPS Ground flat rate
for orders over $75 free |
free |
| International Shipping
|
$39.95 |
| USPS express
(Overnight) 24.95 per knife
|
$24.95 |
| |
Back
to top
When will my order arrive?
Back
to top
Orders are
typically in transit within 24 hours. If you select Standard (Ground)
Shipping for U.S. shipments, you can expect to receive your order at
your front door 2 to 4 days after you place your order.
Back
to top
What if I want to return or exchange
something?
Back
to top
30 day money-back /
exchange guarantee on all products. If you are not fully satisfied with
our product, please return it to our address at:
Swiss Army Knife
Shop
1135 Crescent Ave.
Oakford, PA
19053-0351 U.S.A.
Please include your invoice number and
the model number, and briefly tell us why you are returning it.
Management requires a ten percent restocking fee for each order.
Back
to top
Questions about sale prices.
Back
to top
Sale prices, discounts
and product giveaways unless stated otherwise are available online only.
Prior online sales excluded
Back
to top
Our Privacy Policy.
Back
to top
|
We at the
Swiss
Army Knife Shop have
created this privacy statement in order to demonstrate our firm
commitment to privacy. The following discloses our information
gathering and dissemination practices for this website.
User Information
Our site uses
forms which require users to give us contact information (like
their email address). We collect this information for internal
use only and do not release this information to any other party
other than those who require it for products we sell under
license. In those cases, the companies we provide the
information to agree to protect the confidentiality of user
information with the same care that we do.
In no cases
does credit card information leave our offices. All credit card
records received by phone, fax or mail are destroyed by a
security shredder after the retention period required by the
bank. Online charge orders are destroyed immediately upon
approval of order and will need to be resubmitted for re-orders,
or in the event a problem should occur.
We offer a
SECURE and NON-SECURE order form. The secure form uses a
secure socket layer (SSL) to ensure that your information is
received only by us. The non-secure form is provided for those
who are unable to use the secure form.
Information Automatically
Logged
We use your IP
address to help diagnose problems with our server and to
administer our Web site. Your IP address is also used to gather
broad demographic information. We collect information such as
browser and version, screen resolution, operating system, and
domain to help us better design our site and to better serve our
guests.
External links
This site
contains links to other sites. The
Swiss Army
Knife Shop is not
responsible for the privacy practices or the content of such Web
sites.
Security
We at
the Swiss Army
Knife Shop have
security measures in place to protect the loss, misuse and
alteration of the information under our control.
Data Quality/Access
This site gives
users the following options for changing and modifying
information previously provided:
You can send email to ENTER
EMAIL ADDRESS
Contacting
the Web Site
If you have any
questions about this privacy statement, the practices of this
site, or your dealings with this Web site, you can contact us
at:
Back to top |
I can't find an answer to my
question. How can I contact you?
Back
to top
If you have any
questions about the privacy statement, the practices of this site, or
your dealings with this Web site, you can contact us by email at:
info@1877knifeshop.com
Our address is:
Swiss Army Knife Shop
PO Box 351
Feasterville-Trevose, PA
19053-0351 U.S.A.
Call us anytime between 9AM and 9PM
Standard Eastern Time at:
1-877-KnifeShop (1-877-564-3374)
Back
to top
|
