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Frequently Asked Questions
Please take time to look through these frequently
asked questions before contacting us.
How can I order from this website?
What methods of
payment can I use?
What are the
shipping and handling charges?
When will my
order arrive?
What if I want to return or exchange something?
Questions about sale prices.
Our Privacy Policy.
I can't find an answer to my question. How can I contact you?
How
can I order from this website?
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To order a knife from us you can:
- Use
our online shopping cart system and our
SECURE payment system
- Call
in your order to 1-877-KnifeShop (1-877-564-3374)
(9am - 9pm Sunday through Saturday -- Eastern Time)
- Fax
it to (215) 355-4919 (24 hours a day)
-
Email your order to
info@1877knifeshop.com
- Mail
it in, our address is:
CaseKnifeShop.com
1135 Crescent Ave.
Oakford, PA
19053-0351 U.S.A.
DO NOT SEND
RETURNS OR EXCHANGES TO THIS ADDRESS!
For
returns/exchanges, see returns/exchanges question.
Be sure to include your
telephone number and email address on all orders in case there are any
questions.
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What methods of payment can I use?
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The
CaseKnifeShop.com gladly accepts the following payment types:
-
Money Order / Personal Check
-
Must
be drawn on a US bank and in US dollars
-
Personal checks and check by phone will be
cashed
electronically
-
Visa • MasterCard • Discover • American Express
-
May be selected during checkout using our
shopping cart.
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What are the shipping and
handling charges?
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Please note that
during the Holiday season we experience a large volume of orders, so
please bear with us as we try to ship every knife to every customer as
soon as we can.
| USPS flat rate for
orders under $75 (4 - 7 business days) |
$6.95 |
| USPS Ground flat rate
for orders over $75 free |
free |
| International Shipping |
$39.95 |
| DHL Overnight (may
take 2 business days) 26.95 per knife |
$26.95 |
| Canada, Hawaii or Alaska |
$13.95 |
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When will
my order arrive?
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Orders
are typically in transit within 24 to 48 hours. If you select Standard (Ground)
Shipping for U.S. shipments, you can expect to receive your order at your front
door 4 to 7 days after you place your order.
Overnight orders can take anywhere between 24 hours to three
business days, depending on the item availability.
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What if I
want to return or exchange something?
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30 day money-back /
exchange guarantee on all products. If you are not fully satisfied with
our product, please return it to our address at:
CaseKnifeShop.com
1135 Crescent Ave.
Oakford, PA
19053-0351 U.S.A.
Please include your invoice number and the
model number, and briefly tell us why you are returning it. Management
requires a ten percent restocking fee for each order.
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Questions about sale
prices.
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Sale prices, discounts
and product giveaways unless stated otherwise are available online only. Prior
online sales excluded
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Our Privacy
Policy.
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We at CaseKnifeShop.com
have created this privacy statement in order to demonstrate our firm
commitment to privacy. The following discloses our information
gathering and dissemination practices for this website.
User Information
Our site uses forms
which require users to give us contact information (like their email
address). We collect this information for internal use only and do not
release this information to any other party other than those who require
it for products we sell under license. In those cases, the companies we
provide the information to agree to protect the confidentiality of user
information with the same care that we do.
In no cases does credit
card information leave our offices. All credit card records received by
phone, fax or mail are destroyed by a security shredder after the
retention period required by the bank. Online charge orders are
destroyed immediately upon approval of order and will need to be
resubmitted for re-orders, or in the event a problem should occur.
We offer a SECURE and
NON-SECURE order form. The secure form uses a secure socket layer (SSL)
to ensure that your information is received only by us. The non-secure
form is provided for those who are unable to use the secure form.
Information Automatically Logged
We use your IP address
to help diagnose problems with our server and to administer our Web
site. Your IP address is also used to gather broad demographic
information. We collect information such as browser and version, screen
resolution, operating system, and domain to help us better design our
site and to better serve our guests.
External links
This site contains
links to other sites. CaseKnifeShop.com is not responsible for the
privacy practices or the content of such Web sites.
Security
We at CaseKnifeShop.com
have security measures in place to protect the loss, misuse and
alteration of the information under our control.
Data Quality/Access
This site gives users
the following options for changing and modifying information previously
provided:
You can send email to ENTER
EMAIL ADDRESS
Contacting the Web
Site
If you have any
questions about this privacy statement, the practices of this site, or
your dealings with this Web site, you can contact us at:
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I can't find an
answer to my question. How can I contact you?
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If you have any questions about
the privacy statement, the practices of this site, or your dealings with this
Web site, you can contact us by email at:
info@1877knifeshop.com
Our address is:
CaseKnifeShop.com
PO Box 351
Feasterville-Trevose, PA
19053-0351 U.S.A.
Call us anytime between 9AM and 9PM Standard
Eastern Time at:
1-877-KnifeShop (1-877-564-3374)
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